Audio/Video Troubleshooting

If you're having trouble with your audio or video, this is the place.

Other's can't hear me

Check that your microphone is enabled in the browser:

Check your systems settings:

Windows
Mac
Windows

Make sure the correct input device is selected, the volume is turned up, and you receive visible feedback (the volume bar moves) when you speak.

Mac

Open your system preferences and select "Sound":

Make sure the correct input device is selected. It's usually your "Internal Microphone":

Did you plug in a headset with a mic? If so, try refreshing Yaatly. If that does not work, try unplugging your headset then refreshing Yaatly.

I can't hear others

  1. Make sure that your computer volume is turned up.

  2. Did you plug in a headset after you joined the room? If so try refreshing Yaatly.

  3. Check your system settings:

Windows
Mac
Windows

Make sure the correct output is selected:

Mac

Open your system preferences and select "Sound":

Make sure the correct output device is selected. It's usually your "Internal Microphone". Also make sure you are not muted.

Others can't see me

Check that your camera is enabled in the browser:

Check your system settings:

Windows
Mac
Windows

Mac

Open your System Preferences and click on Security & Privacy:

Now check that your camera is allowed for the browser you use with Yaatly:

When I join a room, I can't see or hear anything

Make sure you are using either Chrome or Internet Edge. Firefox has a known issue with audio, and Safari does not work.

I keep seeing this: `FirebaseError: [code=unavailable]: Failed to get document because the client is offline.`

Make sure you do not have parental control software enabled. Or, add Yaatly as a safe site to your software and/or Firewall.

Yaatly is not working

If you are unable to access the site, please make sure you do not have an HTML or Javascript blocker enabled.