Audio/Video Troubleshooting
If you're having trouble with your audio or video, this is the place.
Other's can't hear me
Check that your microphone is enabled in the browser:
Check your systems settings:
Make sure the correct input device is selected, the volume is turned up, and you receive visible feedback (the volume bar moves) when you speak.
Did you plug in a headset with a mic? If so, try refreshing Yaatly. If that does not work, try unplugging your headset then refreshing Yaatly.
I can't hear others
Make sure that your computer volume is turned up.
Did you plug in a headset after you joined the room? If so try refreshing Yaatly.
Check your system settings:
Make sure the correct output is selected:
Others can't see me
Check that your camera is enabled in the browser:
Check your system settings:
When I join a room, I can't see or hear anything
Make sure you are using either Chrome or Internet Edge. Firefox has a known issue with audio, and Safari does not work.
I keep seeing this: `FirebaseError: [code=unavailable]: Failed to get document because the client is offline.`
Make sure you do not have parental control software enabled. Or, add Yaatly as a safe site to your software and/or Firewall.
Yaatly is not working
If you are unable to access the site, please make sure you do not have an HTML or Javascript blocker enabled.
Last updated