> For the complete documentation index, see [llms.txt](https://info.yaatly.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://info.yaatly.com/audio-video-troubleshooting.md).

# Audio/Video Troubleshooting

If you're having trouble with your audio or video, this is the place.

## Other's can't hear me

#### Check that your microphone is enabled in the browser:

![](/files/-M9bUiuL3zg6SI1z5k-2)

####

#### Check your systems settings:

{% tabs %}
{% tab title="Windows" %}
Make sure the correct input device is selected, the volume is turned up, and you receive visible feedback (the volume bar moves) when you speak.

![](/files/-M9bSVol-ek9LfQytAbn)
{% endtab %}

{% tab title="Mac" %}
Open your system preferences and select "Sound":

![](/files/-M9bRBpMMcP-UknGvcF_)

Make sure the correct input device is selected. It's usually your "Internal Microphone":

![](/files/-M9bP_IBXTLcuuQoezJU)
{% endtab %}
{% endtabs %}

#### Did you plug in a headset with a mic? If so, try refreshing Yaatly. If that does not work, try unplugging your headset then refreshing Yaatly.

## I can't hear others

1. Make sure that your computer volume is turned up.
2. Did you plug in a headset after you joined the room? If so try refreshing Yaatly.
3. Check your system settings:<br>

{% tabs %}
{% tab title="Windows" %}
Make sure the correct output is selected:

![](/files/-M9bTUL5C09VnAw1zCRO)

\
\ <br>
{% endtab %}

{% tab title="Mac" %}

Open your system preferences and select "Sound":

![](/files/-M9bRBpMMcP-UknGvcF_)

Make sure the correct output device is selected. It's usually your "Internal Microphone". Also make sure you are not muted.

![](/files/-M9bTsBOYxx9iXZivWJr)
{% endtab %}
{% endtabs %}

## Others can't see me

#### Check that your camera is enabled in the browser:

![](/files/-M9bUPKidZjo6dFlyISG)

#### Check your system settings:

{% tabs %}
{% tab title="Windows" %}

{% endtab %}

{% tab title="Mac" %}
Open your System Preferences and click on Security & Privacy:

![](/files/-M9bVEXX7o3IzBh5jv9H)

Now check that your camera is allowed for the browser you use with Yaatly:

![](/files/-M9bUyuI1bxrrmit8pMP)

{% endtab %}
{% endtabs %}

## When I join a room, I can't see or hear anything

Make sure you are using either Chrome or Internet Edge. Firefox has a known issue with audio, and Safari does not work.

## I keep seeing this: \`FirebaseError: \[code=unavailable]: Failed to get document because the client is offline.\`

Make sure you do not have parental control software enabled. Or, add Yaatly as a safe site to your software and/or Firewall.

## Yaatly is not working

If you are unable to access the site, please make sure you do not have an HTML or Javascript blocker enabled.