Audio/Video Troubleshooting
If you're having trouble with your audio or video, this is the place.

Windows
Mac
Make sure the correct input device is selected, the volume is turned up, and you receive visible feedback (the volume bar moves) when you speak.

Open your system preferences and select "Sound":

Make sure the correct input device is selected. It's usually your "Internal Microphone":

- 1.Make sure that your computer volume is turned up.
- 2.Did you plug in a headset after you joined the room? If so try refreshing Yaatly.
- 3.Check your system settings:
Windows
Mac
Make sure the correct output is selected:

Open your system preferences and select "Sound":

Make sure the correct output device is selected. It's usually your "Internal Microphone". Also make sure you are not muted.


Windows
Mac
Open your System Preferences and click on Security & Privacy:

Now check that your camera is allowed for the browser you use with Yaatly:

Make sure you are using either Chrome or Internet Edge. Firefox has a known issue with audio, and Safari does not work.
Make sure you do not have parental control software enabled. Or, add Yaatly as a safe site to your software and/or Firewall.
If you are unable to access the site, please make sure you do not have an HTML or Javascript blocker enabled.
Last modified 2yr ago