# Audio/Video Troubleshooting

If you're having trouble with your audio or video, this is the place.

## Other's can't hear me

#### Check that your microphone is enabled in the browser:

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bUiuL3zg6SI1z5k-2%2Fimage.png?alt=media\&token=3495e5d2-9d11-47c2-9dc4-1422a4b3e8dd)

####

#### Check your systems settings:

{% tabs %}
{% tab title="Windows" %}
Make sure the correct input device is selected, the volume is turned up, and you receive visible feedback (the volume bar moves) when you speak.

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bSVol-ek9LfQytAbn%2Fimage.png?alt=media\&token=f5fa27ba-6bbb-44b1-bfd7-e4ac1f0845bc)
{% endtab %}

{% tab title="Mac" %}
Open your system preferences and select "Sound":

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bRBpMMcP-UknGvcF_%2Fimage.png?alt=media\&token=5bb92c45-4f38-43bb-83e0-09fcf26ff456)

Make sure the correct input device is selected. It's usually your "Internal Microphone":

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bP_IBXTLcuuQoezJU%2Fimage.png?alt=media\&token=7fdb5dfa-4f3c-44d7-b399-3b1d897cdfef)
{% endtab %}
{% endtabs %}

#### Did you plug in a headset with a mic? If so, try refreshing Yaatly. If that does not work, try unplugging your headset then refreshing Yaatly.

## I can't hear others

1. Make sure that your computer volume is turned up.
2. Did you plug in a headset after you joined the room? If so try refreshing Yaatly.
3. Check your system settings:<br>

{% tabs %}
{% tab title="Windows" %}
Make sure the correct output is selected:

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bTUL5C09VnAw1zCRO%2Fimage.png?alt=media\&token=8661d1b3-3d3a-48be-9c43-c51d2d3b561f)

\
\ <br>
{% endtab %}

{% tab title="Mac" %}

Open your system preferences and select "Sound":

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bRBpMMcP-UknGvcF_%2Fimage.png?alt=media\&token=5bb92c45-4f38-43bb-83e0-09fcf26ff456)

Make sure the correct output device is selected. It's usually your "Internal Microphone". Also make sure you are not muted.

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bTsBOYxx9iXZivWJr%2Fimage.png?alt=media\&token=d180076c-d80b-45e8-900f-8baa0459dc6c)
{% endtab %}
{% endtabs %}

## Others can't see me

#### Check that your camera is enabled in the browser:

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bUPKidZjo6dFlyISG%2Fimage.png?alt=media\&token=0473e771-1e6c-4912-b74f-330fd13ed203)

#### Check your system settings:

{% tabs %}
{% tab title="Windows" %}

{% endtab %}

{% tab title="Mac" %}
Open your System Preferences and click on Security & Privacy:

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bVEXX7o3IzBh5jv9H%2Fimage.png?alt=media\&token=58945f86-9855-4013-a381-e3bd5f12d6d1)

Now check that your camera is allowed for the browser you use with Yaatly:

![](https://3540723893-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LikbvXPrvBQbF8LRyJv%2F-M9bCa0-wFrt6Jl9Zh_R%2F-M9bUyuI1bxrrmit8pMP%2Fimage.png?alt=media\&token=ded15bc8-3cd3-46a2-b4c6-2454dbfaac38)

{% endtab %}
{% endtabs %}

## When I join a room, I can't see or hear anything

Make sure you are using either Chrome or Internet Edge. Firefox has a known issue with audio, and Safari does not work.

## I keep seeing this: \`FirebaseError: \[code=unavailable]: Failed to get document because the client is offline.\`

Make sure you do not have parental control software enabled. Or, add Yaatly as a safe site to your software and/or Firewall.

## Yaatly is not working

If you are unable to access the site, please make sure you do not have an HTML or Javascript blocker enabled.